A couple of days ago, I was in the Kowalski’s Market on Grand Avenue in St. Paul. I rarely go there because I live right across the street from the awesome Mississippi Market, but generally, I like Kowalski’s.
During my last visit (a quick trip to find some ciabatta bread; the Breadsmith was out!), though, I noticed a few things that bugged me. The magic of WordPress lets me get these things off my chest and, simultaneously, creates the illusion that people are listening and actually care. So here goes nothin’.
Dear Kowalskians:
Your fancy ceramic tiles in the store are nice and all, so congrats on that. But have you ever actually stood in a grocery store with hard tile floors? I was there for about five minutes and started to get a headache from the noise of the carts rattling all over the place. And if I were pushing a cart, it would have been the retail equivalent of driving over those grooves carved into the side of the freeway to wake me up before I veer off the road. Unnecessary.
Remember above when I said something about this being a “quick trip”? I lied. Admittedly, it was during the post-work, cookin’-dinner evening rush, but I quickly grabbed one thing and then waited in the express check-out line. One more time: I waited. In the express line. In a store like yours, where it seems a lot more folks are carrying little baskets than pushing big, full carts, maybe it makes sense to have more than one express line. After all, when there’s six folks in line, it quickly ceases to be “express.”
Of course, those things little nits at which I’m picking, making arguably too big a deal about too little. But there’s another thing that really bothers me, and I think it’s a bigger deal: the silly arrangement of your check-out lines. You know, that wall of magazines and impulse bait you have that separates the cashier’s side of the register from the customer’s side.
Here’s why it’s silly: I have to wait in line several feet behind away from both the cashier and my designated “stand here while you pay” spot. Then, when it’s my turn, I have to approach the cashier with my goods, back up three feet, and walk down the other side to my pay spot. Meanwhile, while I approached the cashier with my goods, the over-eager customer in line behind me has already started shoving forward, so I have to squeeze between her and the magazine rack to jump over to my side of the aisle.
It’s logistical chaos. And the worst part is, I see absolutely no purpose for it. I hope I’m missing something, but even if I am, it better be something big because this is just silly.
</rant>
Photo (of the Kowalski’s in my home town of Lakeville) courtesy of Bill Roehl on Flickr
2 Responses
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I’ve always wondered about that cashier arrangement too, and came to the same conclusion. Almost all their stores are set up that way. Why?
The other thing you mention: noise. Think about that the next time you walk into the Byerly’s over in Battle Creek. Quiet as a library in comparison.
I haven’t been to that Byerly’s, but I used to go to the one in Burnsville quite often when I lived in Lakeville. Carpet floors — and gorgeous quietude!